Shipping & Returns

At the Sliquid.com we strive to provide our customers with the highest quality customer service and support. We have provided our shipping and return policy below. Should you have any questions please feel free to contact our offices at
(800) SLIQUID.


Shipping Policy
• Most orders placed before 11AM Central Time will ship the same day.
• Most orders placed before 3PM Central Time will ship the next business day.
• Orders are shipped daily, Monday - Friday. Orders placed outside these timeframes will ship on the next eligible day.
• If the order is unable to be processed and shipped the next day and is listed as "In Stock" the order will be shipped within 48 hours from time of order.
• Orders placed during Sliquid, LLC determined holidays and / or tradeshows will ship out the first day a staff member returns to the office.
• All orders placed on Friday after 11AM will be shipped Monday or the next business day if a holiday is the next day.
• Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS/USPS shipping holidays.
• Sliquid.com reserves the right to refuse any order for any reason.


Damaged / Lost / Delayed Shipments

Sliquid.com is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx, UPS,USPS). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and Sliquid.com that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. Sliquid.com has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Sliquid.com will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.


Non Defective Returns
• Must contact our offices within 15 Days of date of purchase. We do not accept Non Defective returns after 15 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 800-SLIQUID.
• All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.

 

Defective Returns
• Must contact our offices within 30 Days of date of purchase. We do not accept Defective returns after 30 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 800-SLIQUID.
• All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
• Replacements for all defective purchases will be shipped upon receipt of damaged goods.


Credits will be posted to the appropriate account within 14 business days of receipt of equipment. Packages should be mailed to the address below with the Return Authorization on the outside of the box.


Sliquid, LLC
Attn: Returns
2544 Irving Blvd
Dallas, Texas 75207