Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.
Who We Are
Sliquid, LLC is the owner and operator of this website (sliquid.com). Our mailing address is 2544 Irving Blvd., Dallas, Texas 75207. You can call us directly at (214) 821-4400, or toll free at (800) SLIQUID. You can email us through the contact forms on this website, or by emailing us at firstname.lastname@example.org.
When you place an order, we will ask you to set up “your account,” which includes your name, e-mail address, mailing address, and possibly credit card number and expiration date (depending on payment method). Credit cards and other payment methods are used for processing, and are not stored on our servers. Using your account information, we will send you communications that we believe are relevant to you, including order statuses and tracking information, as well as coupons and promotions. If you prefer not to receive optional emails or other communications from us, you may adjust your account to prevent such communications by emailing us at email@example.com. If you would like to review or revise the information we have in your account, you may access such information by filling out the forms located at the bottom of this page.
Customer Reviews, Testimonials and Comments
We are pleased to hear from our customers and welcome your comments regarding our products. Customer Reviews & Testimonials allow other customers to see what you think about a product or products. You can submit your testimonials here or by email sent to firstname.lastname@example.org, for inclusion on our testimonials page. You can also leave reviews for specific products on each products specific page.
Comments are available on many of our blog posts as well. We allow you the option of sharing your review, comment or testimonial anonymously – real names are not required, and email addresses are not published. When visitors leave comments, reviews or testimonials on the site we, collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. If you do not remove this data from your images before uploading, we cannot prevent other users from accessing this data.
Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shipping providers or from 3rd party payment processors.
Other Information You Provide
We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or contest entry forms, sign up for special discounts or coupons, communicate with us by email, phone or otherwise, provide product reviews, or provide alternative / corrected delivery addresses.
Sharing Your Information with Third Parties
We protect all of your information against unauthorized access or release. Sliquid will not share your information with ANY 3rd party without your express consent, with the exception of 3rd party payment processors and shipping service vendors, where applicable, and the cookies information required for website operation. Sliquid will never sell any personal data on any of our customers.
Our website contains several features that will trigger an automatic email to you. These features are only activated if you have provided your email address on our site, and are only triggered by specific actions (i.e. adding items to your cart and not checking out, or purchasing items from our store). You may be automatically sent coupons for future purchases, or requests for reviews of products you have purchased. These emails are not recurring, and you will not be added to our regular mailing lists unless you specifically request to be added. You can always remove your personal information from our database using the forms at the bottom of this page.
Linked Web Sites / Embedded Content
Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.
We use Google Analytics to track user activity on our site. This includes pages visiting and links clicked, and well as purchase activity. You can opt out of Analytics tracking in our Privacy Preferences Center.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information provided in their your profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information, with the exception of passwords. This information is kept indefinitely.
Purchase records are stored indefinitely, minus any payment information. If you choose to delete your data, your purchase records will be anonymized.
Analytics data is stored on Google’s servers, and is stored for 2 years.
What Rights You Have To Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service. Payment processing is sent to USAEPay, Stripe, or PayPal, depending on your payment method. Analytics data is sent to Google.